The app provides the opportunity to communicate personally with passengers or the driver:
If you are a driver – in the „Chats“ section you will be able to see all the passengers whose reservations you have already confirmed, and in this way you will be able to contact them directly;
If you are a passenger – in the „Chats“ section you will be able to see the driver who accepted your request and you will be able contact the driver.
The possibility of chatting for passengers occurs not only after submitting a reservation request, but also before it is submitted – in this way, the passenger can contact the driver and get any additional information about the trip.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
ON is a cashback discount system that will return part of the amount spent on CityBee services to you after each trip in the form of discount coupons. You can use the discount coupons for your future trips to save money.
The discount size you get depends on the ON level assigned to you. ON level is determined automatically on the first day of each month, by adding up the amounts you’ve actually paid for the services during the previous 3 months using “pay as you go” and trip package pricing, when services are paid for by payment card and/or funds in an electronic wallet.
Amounts paid for CityBee services are not included in the calculation of the discount, if they are paid using gift vouchers, APVA funds, CityBee prepaid service plans, except for trip packages.
We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.
In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
You can find the BeePool in the CityBee app on the main page, in the upper left corner. You just need to press the icon, which represents a group of people.
You really won’t have to worry: if the need arises, the CityBee team will contact you and take care of everything. In case you have any problems, you can always call and we will help you immediately!
CityBee Lithuania: +37070077084;
CityBee Latvia: +371 27265460;
CityBee Estonia: +372 600 0160.
You are subject to the following agreements, procedures, and policies:
In Lithuania:
In Latvia:
In Estonia:
If the barrier did not open automatically, call the airport information line (+372) 605 8888. If you still had to pay for parking yourself, please keep the receipt so that we can refund you the amount paid for parking.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.